Milady chapter 4: Communicating for success activities
CHECK OUT THESE SHORT, EFFECTIVE, AND ENGAGING communicating for success ACTIVITIES TO INCORPORATE INTO YOUR CHAPTER 4 LESSON!
BELOW I HAVE COMBINED MY LESSON ACTIVITIES FROM THE COURSE OF A 2 WEEK TIME FRAME (I SEE MY INTRO STUDENTS EVERY OTHER DAY!) INTO 1 GOOGLE SLIDE PRESENTATION FOR YOUR Convenience. UNDER THE PRESENTATION I WILL PROVIDE BRIEF DESCRIPTIONS OR DIRECTIONS FOR EACH ACTIVITY!
why study “communicating for success”
As An Introduction Activity For This Chapter I Start With A Short Writing Activity That Requires The Students To Journal. They Must Write A Short Paragraph About A TIME they OR SOME ELSE DID NOT PROPERLY COMMUNICATE OR LISTEN and what happened as a result of the lack of effective communication or reflective listening. After They Have Written Their Paragraphs, I Select Volunteers To Share And I Also Pick A Few Students With My Name Sticks To Ensure That I Am Calling On A Variety Of Students. We Then Discuss Their Responses Together As A Class. Following Our Discussion, We Will Review The “Why Study” Section At The Beginning Of The Chapter (Milady). we follow up with discussing the slides at the Beginning of my slide presentation.
meeting and greeting new clients
For this section of the lesson, we begin discussing how clients should be greeted upon entering the salon. after we have discussed the requirements i have them to complete the meeting and greeting new clients activity. For this activity I allow the students to work with a partner. They must demonstrate how to properly meet and greet a new client by creating a google slide presentation in the format of a comic strip. In the past I have had the students to create the comic strips on paper; the choice is up to you. the instructions and more examples for this activity are on the slide presentation above (slides 8-12).
example of previous student work: https://docs.google.com/presentation/d/13PGEz2mqt3Dw8kjYkAX4YrZn-PqNUkFc8ItrYWa_zTM/edit#slide=id.g177636e354e_2_0
below i have provided a rubric that includes what must be present on the student presentations and the amount of points they are worth.
Rubric: 20 Points Each
Introduce yourself to client
Uses clients name throughout conversation
Intake Form
Shows client important places in the salon (restroom, vending machine, etc.)
Introduces client to at least 1 person they may come in contact with (Shampoo tech, braider, manager, etc.)
after students have submitted their presentations, I have them to present them to the class and we analyze each presentation ensuring that they have included every thing Necessary for meeting and greeting new clients. Once all presentations have be presented, i take them into the salon and we actually walk through the steps of meeting and greeting clients starting the process in our reception area and ending at the salon station. I also take the time to introduce them to the client intake forms, release forms, and service record cards that we use in our salon. I have included the links to the forms below!
Client intake form/service record card: https://docs.google.com/document/d/1F_CiXOXSJBQ1F0BTN5olXLoeK1u9KrO48Ig5wG5JJY4/edit?usp=sharing
Release form: https://docs.google.com/document/d/1_qlKApbAiBcoM0mDP9IU6RMPXbTyZw4iMxDMNsZUb1Q/edit?usp=sharing
10-step client consultation
for this activity we begin by discussing what the client consultation is, why we must have a consultation before every service, and what a cosmetologist should have on hand to be prepared for the consultation.
i then pair them with a partner, and assign each pair 1 of the 10 steps of the client consultation (milady). Each pair must create a poster board for their assigned step of the consultation. the instructions for this activity are on the google slide presentation above (slides 13-16). upon completion of their poster boards, each pair must teach their assigned step by presenting their poster boards and demonstrating their step of the client consultation in a professional manner to the class. following each presentation I ensure to recap the step and cover any information the students may have missed.
During the presentations, the class must also work on the 10-step client consultation chart for note taking. This helps me to make sure the students are paying attention and have notes over all 10 steps of the consultation. i have included the link the 10 step client consultation chart below.
https://docs.google.com/document/d/1Ny7FUKDh74rrTxVNCTUZ8wX9EtqwY7oonwZwRWda39Y/edit?usp=sharing
once we have completed the 10 step client consultation activity, presentations, and notes. we end this section of the chapter by reviewing what should take place “concluding the service” (slide 17 of the lesson slides above).
retailing 101
there is a small section of the chapter that discusses retailing (slides 18-19 in the lesson slide presentation above). I have created a Separate blog post for this lesson. you may refer to it using the link below.
Retailing 101 Blog post: www.cosmetologyunited.com/instructorblog/1gx25swvemc8dopuh7my8c16dxxk-xrx52
handling communication barriers
for this section of the chapter, i have created a handout. I allow the students to work together with a partner or individually to complete the handout and then we grade and review it together as a class, elaborating on the important details of each question.
handling communication barriers handout: https://docs.google.com/document/d/1d0shU68ak0ge7xi8Uvcgqh9zCs_i1C0NarqKutkiqgY/edit?usp=sharing
Communicating with coworkers and managers
This is the final section of the chapter. During this section i display the google slides Presentation (21-23 on the presentation above) and we discuss the details of effective communication with coworkers and managers. After my students have completed their note taking, we finish up the chapter with 1 final activity titled professional letters/emails.
Its very important for students to not only know how to effectively communicate verbally, but also through writing and composing emails. Since becoming a high school level teacher, i have noticed that many students struggle with communicating through writing and emails. They don’t know how to spell, use proper Punctuation, nor identify grammatical errors. THey use slang when writing, a lot of the time writing like they are texting their friends. Lastly, when emailing someone of authority like their teachers, they don’t know how to properly format a professional email and ask for what they need. they send rude emails and expect immediate and professional responses. taking this into consideration, I believe its very important that we teach our students how to properly communicate through writing and emails.
professional letters/emails activity (slides 24-28 on the presentation above).
I start by explaining the instructions of the assignment which is for the students to work with a partner to create a professional email about their assigned topic. Next, we review the parts of a professional email including the guidelines that should be followed when creating a professional email. Following that discussion, I provide them with an example of an professional resignation email. Lastly, I assign each partnership a Scenario (slide 28). the students must then create a professional email, using the guidelines provided. they must take the time to ensure that the email is written correctly, checking for grammatical errors, punctuation, etc.
upon completion of the emails, each partnership must present their finished work to the class. the class then discusses each email checking for professionalism, grammatical errors, spelling, etc. The students must go back and make any corrections Necessary before submitting their final email to me to be graded.
Conclusion
once again, these are JUST THE MAIN ACTIVITIES THAT I DO IN MY CLASSROOM FOR CHAPTER 4. FOR EACH LESSON I HAVE OTHER FILLER ACTIVITIES THAT WE MAY DO IN BETWEEN SUCH AS MILADY SITUATIONAL PROBLEMS, KAHOOTS, QUIZIZZ, FLASHCARD REVIEWS, 1O MIN STUDY SESSIONS, CLASSROOM DISCUSSIONS, ETC..
Once We Have Completed All Of These Activities We Take The Chapter 4 Test And Begin Chapter 5 infection control.
I HOPE YOU FIND THESE ACTIVITIES HELPFUL! LET ME KNOW WHAT YOU THINK!!
